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Byword: A blog by and for the TW community

Seven Questions: Dave Wollenhaup

We are pleased to resume our series of 7 Questions, in which we interview transcribers and coordinators who are part of the TypeWell community. Meet Dave Wollenhaup, a transcriber and Owner/Operator of Equal Access Services, based in Las Vegas, Nevada.

Learning to type with poker chips on your wrists? Only in Vegas...

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Embellishing Your Credentials?

We sometimes see résumés or job postings for TypeWell transcribers that incorrectly use the term "certified." The correct term to use for people who take and pass the TypeWell Transcribing Course, is "qualified." That may seem like a small difference, but using the correct terminology for a credential is actually very important to maintaining professionalism in any field.

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Panic Monday: What's Your Backup Plan?

When major websites go down and servers “crash,” the effects of these outages can be felt worldwide. The prime targets for hackers are usually the major networks like Facebook or Skype, which can affect thousands or millions of Internet users at once.

Last month, TypeWell users were affected by two server outages: The first happened on a Monday, when a large portion of Skype’s servers became unresponsive and left millions of people unable to make Internet calls. The next day, one of TypeWell’s Web Linking servers went down unexpectedly for a few hours. 

What contingency plans do you and your organization have in place when a Web service that you rely on suddenly becomes unavailable?

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Going Remote: What the Future Holds

It can be frustrating. We run into glitches. We plot solutions, consider new approaches.

But then a call comes through from a student and it’s as clear as a concert hall. Closing your eyes, it’s as though the teacher is speaking directly to you. You hear everything. You capture everything. And your transcribing finds another gear you didn’t know existed...

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Going Remote: Challenges and Triumphs

We enjoyed having a space of our own, were grateful not to fight against traffic and parking, appreciated not having to lug our equipment up and down WVU’s substantial hills. Still, we missed walking around campus, the dull glow of florescent lights made us long for the sun, and we were pretty sure that, even under the best circumstances, we were still capturing and chunking only about 80% of what we had been catching previously. Our mood was somber. What have we done?

If we truly believed in our efficacy as “problem solvers,” then this was exactly the sort of experience that we had signed up for. We just had to figure out how to make it work...

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Going Remote: Leaving the Classroom

Tucked away in a quiet corner of  West Virginia University’s Evansdale Campus sits our office. It’s decorated modestly with family photos, portable cork boards, chemistry-symbol cheat sheets, and ever-changing class schedules. It smells of the endless pots of coffee we guzzle—high-test fuel. And, at any given time, the air may be filled with the clacking of thirty rapidly typing fingers. 

We didn’t always work from a central location. Once, we were nomads, traveling from one classroom to the next, fighting traffic, trolling the parking lots in search of parking. But times have changed...

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Web Linking Server in Canada Now Available

We're excited to announce that after a couple of months of beta testing, the new "Canada Server" is now available for regular use in classes or meetings. 

To connect to this new server, transcribers need to install the latest software update for the V7 Premium Transcriber program.

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New Web Server in British Columbia Protects Data, Opens Doors

To meet the requirements of privacy legislation in British Columbia, TypeWell collaborated with Post-Secondary Communication Access Services (PCAS) to establish a new Canadian Web Linking server in Vancouver, B.C. This enables transcribers in Canada to use TypeWell to stream data to Canadian clients so the data never resides on TypeWell’s U.S. servers...

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Call for Volunteers! 2016 TypeWell Conference Planning Committee

We're due for another TypeWell conference, don't you think?

Volunteer for the Conference Committee! We hope to schedule the next big professional development event for early Summer 2016. Organizers will develop a conference theme, secure a location, raise funds, find sponsors, develop a call for proposals, manage a selection committee, schedule sessions, organize catering, and all of the other logistics that go into planning a successful event...

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