TypeWell Software Licenses

 

 

To activate a license you've previously purchased, sign-in to your account.

 

TypeWell transcribing software can be used only by individuals who have successfully completed our TypeWell training course.  The purchase of a TypeWell software license conveys the right for a trained transcriber to use a particular version of TypeWell (see the license agreement for conditions).  The copy of the software that goes with that license may be installed on only one computer at a time. 

Important point: We don't allow just anyone to transcribe using TypeWell!  We are adamant that consumers be able to count on a high level of quality from TypeWell services.  One way we maintain this quality is by allowing only those who pass the TypeWell training course to use the Transcriber software.  We will revoke the licenses of those who have untrained people use TypeWell Transcriber software.

Purchasing TypeWell Licenses

You can purchase licenses at prices ranging from $100 to $600. 

Your Account

Once you've purchased any TypeWell software licenses, we will give you an account here at the TypeWell web site.  Use the Sign In link at the top right of the page to get to your account. 

Your account lists all the licenses you've purchased.  For instance, if you've purchased a Standard Software Duo, then you'll have two licenses listed in your account: one Transcriber license, and one Reader license. 

Access to this account is password protected.  We provide the password only to your official email address.  Once you receive your account password from us, keep it in a safe, convenient location.  You will need it to activate your TypeWell software should you ever need to move it to a new computer, or reinstall it after a major repair to the original computer. 

You can keep the password secret, or you can share it with another person whom you direct to manage your TypeWell account.  For security purposes, the password, and any changes you make to it, will be sent only to your official email address. 

License Keys

Each license in your account lists the computer on which you currently have that copy of the software installed.  License keys are the mechanism that maintains the association of one license with one computer. 

The license key is used when you install TypeWell software.  The software will ask for a license key, which you get from the appropriate license listing on your account.  That software installation is then "locked" to that license in your account. 

You can get a license key by clicking the "Click here" button next to a license in your account.

Note that the right license key is needed to enable the desired features in a TypeWell installation.  If you want to install a Transcriber version of the software, be sure to get the license key for it from a Transcriber license on your account.  If you use a different kind of license from your account to get the key, the software will not function or will have the wrong features. 

A license can't be moved from computer to computer willy-nilly.  You are permitted to transfer each license from one computer to another up to twice a year.  This is designed so that you may temporarily move a license to a new computer when the main computer is undergoing repair.  So, you need to plan carefully and decide on which computer you really want a specific license (such as a Transcriber or Reader license) before you activate the license.

Refreshing License Keys

The license key that activates a copy of TypeWell must be refreshed at our web site from time to time.  There's no charge for this after initial purchase; it's a free quality assurance feature.  The TypeWell software will inform the transcriber every 2-6 months when it's time to refresh the key.  The refreshment period is automatically specified by the system and cannot be reset.  It is short after first installation, and steadily increases to its normal 6-month length. 

For several reasons, the best person to handle refreshing a license is the transcriber.  Refreshing the license key is easy and does not require passwords nor administrator access, so there's no need to involve others.  All that's required is access to the TypeWell computer, and to the Internet from any computer, such as a computer at a library.  The computer running the TypeWell software does not need to have Internet access. 

One reason the transcriber is best to do the license refreshing, is that the TypeWell software will notify the transcriber when refreshing is needed.  The transcriber has two weeks to take care of this.  That means the transcriber is in the best position to get the simple process done quickly. 

Another reason is that doing the refresh requires that one use information that the TypeWell software displays.  So even though the TypeWell laptop doesn't itself need Internet access, it does need to be nearby when one is doing the refresh from a computer that does have Internet access.  This is most convenient for the transcriber who'll have the computer handy. 

Transferring a License From One Computer to Another

You may find that you need to transfer your TypeWell software onto a different computer than the original computer.  For instance, this may be necessary when the original computer breaks and must be repaired. 

To transfer the TypeWell license from an old laptop to a new one, follow the instructions below for installing TypeWell software onto the new computer.  In step 2, be sure to choose the license from the web site that is currently installed on the old laptop.  When you have the software working on the new computer, then follow the instructions further down to uninstall TypeWell from the old computer.  If you are sending the old computer for service and will want to switch the license back in a few weeks, then you can skip the uninstall step to save time. 

Remember, your TypeWell license permits only two license transfers per license per year. 

Installing TypeWell Onto a New Computer

Note: you'll be told where to download the software during step 4 below.

1. Use the Sign In link at the top right to get to your account.  If you don't remember your password, use the link provided there to have it emailed to your official email address. 
    
2. If it shows you the Online Account page rather than going directly to your site's license management page, click the Software licenses link at the top of the page.  You'll see a list of the licenses you've purchased. 
    
3. Find a listed license to use for this installation.  It must be the type you want (Transcriber or Reader, and the correct version).  If you are transferring a license from an old computer to a new one, choose the license that is currently installed on the old computer.  Click the button to the right of the license you choose. 
    
4. You'll see the Manage License page.  Follow the directions it shows to download and install the software.  Note that the page provides you with a link to download the appropriate version of the TypeWell software to go with that particular license. 
    
5. The installing software will display an installation number, sometimes known as a verification number.  Enter the installation number into the space provided on the web site's Manage License page.  Click Get License Key as indicated.  This installation number may be different every time TypeWell software is installed, even on the same computer.  So it's best to have the target laptop sitting right next to you while you're accessing the web site so you can get the exact value currently being displayed on the target laptop. 
    
6. The web site will display a license key.  This license key will work only with that particular installation of TypeWell software, on that particular target computer.  Enter the new license key from the web page into the window showing on the laptop where you're installing TypeWell.  Now TypeWell will finish installing. Note there's no need to write down and save the license key; it'll be different next time, and it's not reusable. 

TypeWell should now be open on the laptop computer.  See the Refresh License Key section above for details about refreshing the license key (at no charge) when needed. 

Replacing TypeWell Training With TypeWell Transcriber

The Transcriber version of the TypeWell software is completely separate from the Training version.  If you've completed the training, have purchased a Transcriber license, and would now like to install it, do these steps: 

1. Follow the directions above Installing TypeWell Onto a New Computer.
2. Uninstall the old Training version of TypeWell (which will release a lot of disk space for other uses), by doing these steps:
   1. Go to the Windows Control Panel.
   2. Open the icon labeled Add or Remove Programs.
   3. Wait for it to show the list of installed programs.
   4. Click on "TypeWell Training" in this list. Do NOT choose any other form of TypeWell listed -- be sure to choose "TypeWell Training".
   5. Click Change/Remove and proceed to uninstall TypeWell Training.

Re-installing TypeWell on a Repaired Computer

If you uninstalled TypeWell before sending the computer for repair, or if the repair erased the copy of TypeWell, just do a new install by following the directions given above in Installing TypeWell onto a New Computer. 

If you still have a copy of TypeWell on the repaired computer, you don't need to re-install it.  You just need to transfer the license back to it. 

To transfer the license back, follow the same directions given above in Installing TypeWell onto a New Computer.  However, at step 4, you don't need to download a new copy of the software if the old install is still present.  Instead, to get the license pop-up to display so that you can do step 5, do these steps: 

• Start TypeWell.  It may display the desired pop-up with the installation number at this point. 
• If it doesn't display the pop-up and TypeWell starts normally, then go to the Options menu, and choose the Update License Key option. 

Now proceed with the directions for Installing TypeWell onto a New Computer at step 5.  Note that the installation number of the computer may have changed, so it's best to have the repaired laptop right there beside you while following the steps at the web site.